I recently became aware that there is a meme about my name - well, a derivative thereof. Maybe you saw it: My name is Karen, and I want to speak to the manager.
Maybe you've seen it. Well, I'm a white, suburban mama, and I have no objection to "live * laugh * love" although I prefer the mantra "grateful * thankful * blessed". I have asked to speak to the manager Many times. The irony here is: the number one prevailing reason I ask to speak to the manager, is to pass along a compliment about the employee's level of service, and knowledgeableness.
That being said, in this past month, I have:
Contacted customer service at Wal-Mart for a refund of a Wal-Mart pickup item I did not receive. Refund granted.
Contacted customer service at Wendy's about items not received in my pickup order. Funny story - the manager reached out to me, apologized, and offered me a free sandwich whenever I chose to come in and pick up the missing item. When I did go a few days later, they knew exactly who I was, and filled my order right away. They were so pleasant and polite about the situation that I reached out to costumer service again, this time to compliment the staff of that Wendy's location.
Contacted customer service at Amazon to verify that a return had been received, and an email suggesting my card would be recharged had been sent erroneously. Granted.
Contacted Olive Garden and asked to speak to the manager about my to-go order, which was missing my daughter's meal. And yes, I did express disappointment at the level of service, as we also had needed to ask them to bring out missing drinks from the order. Unfortunately, the rest of the order wasn't easily accessible enough for us to check that we'd received everything else until we'd returned home. I asked that the kids meal be refunded, and that I only be charged for the sprite that we did receive. The manager generously refunded the entire order.
And this morning, when asked for survey feedback about my Wal-Mart online ordering experience, I was not shy about expressing my displeasure with the glitchy app that prevented me from completing my order for over twelve hours, resulting in a delay of more than 48 hours for me.
I believe in asking to speak to the manager. I believe in leaving good reviews, and sharing positive feedback. I also believe that it's okay for me to get what I have paid for, and for me to notify someone if there's a problem.
A good manager is a problem solver, and a facilitator. They make sure things run smoothly, and when things don't run smoothly, they sort things out. So, my name is Karyn, and this is me, saying thank you to the managers.
